FREQUENTY ASKED QUESTIONS – SERUMTOLOGIE.COM

 

 

Why does your Vitamin C serum cost so much less than leading brands?

From the outset C º22 was formulated to be the most effective vitamin c serum on the market, regardless of cost.  We are able to cut costs by offering this exceptional product direct to consumer.  Skinceuticals CEF for instance costs $157.00 for a (1) ounce bottle and has 15% Vitamin C and .5% Ferulic Acid vs C22, which contains 22% Vitamin C & 1% Ferulic acid. We are fortunate to have one of the highest reorder rates in the industry as a result. This simply would not be possible if our customers weren’t thrilled with both the effectiveness and the price of C º22.

 

 

Will 22% Vitamin C irritate my skin?

Even though the concentration level of vitamin C in C º22 is very high at 22%, vs the 15% in leading brands, Sodium Ascorbyl Phosphate is much less irritating than L-ascorbic acid. Sodium Ascorbyl Phosphate has been clinically proven to be the safest, yet most effective form of Vitamin C available.

 

 

What are the remaining ingredients in C22?

Over and above the active ingredients of 22% Vitamin C, 5% Hyaluronic acid and 1% Ferulic acid, the remainder of the ingredients in C º22 are chosen to provide an optimal carrier base for the actives. The primary components of this carrier base are herbal infused water, aloe vera, MSM & witch hazel.  As to what makes C º22 superior it really comes down to the quality of the ingredients used, the form of each and the precise formulation.

 

 

Can I use C22 with other hyaluronic acid serum?

Yes, however, C22 already contains 5% Hyaluronic acid, which is as much or more than most of the standalone Hyaluronic acid products on the market. However, there is no issue with using an additional hyaluronic acid product with C22 in whatever order you please, but, in reality, using C22 alone is more than enough :)

 

 

Can I use C22 with my Retinol product?

Use a product formulated with another form of vitamin C. Both Magnesium Ascorbyl Palmitate and the Sodium Ascorbyl Phosphate (utilized in C serum º22) have an optimal pH of 7-8, so it can easily be formulated or used in conjunction with retinol without compromising on efficacy. This is the reason why we do not counsel against using these two ingredients together. Retin-A and vitamin C extremely effective ingredients... they fight free radicals, boost the production of collagen, and brighten skin.  

 

 

Does it really make a difference to use C serum 22 twice a day?

We use Sodium Ascorbyl Phosphate in the making of C22. SAP is MUCH less irritating and MUCH more stable than ascorbic acid and many other components that are usually found in C serums.   Therefore, as long as your skin tolerates C22 twice a day your results will be improved by more frequent application.

 

 

Does your company do animal-testing and is the product vegan?

We NEVER test on animals, and yes, our C Serum º22 & PURE Whipped Chiffon Moisturizer are both vegan products. We are committed to providing safe & effective products that represent outstanding value, while offering full disclosure of ingredient concentration and label transparency.

 

 

What is the color of C serum 22?  Is it scented?

The color of C serum º22 can vary from almost clear to a milky white. The reason for this variability is that many of the ingredients used are grown in the ground and the color and consistency can and does vary due to the climate, soil & geography from which these natural and organic botanicals are sourced.

 

 

Why does my skin feel tight after application of C22?

C serum º22 is designed for application pre-moisturizer; many of our clients use it together with our PURE Whipped Chiffon daily moisturizer and find the combination remarkable for their skin. The "dryness" you may feel is most likely the tightening effects of the ferulic acid, which acts synergistically with Vitamins C & E to increase UV protection, boost collagen, and increase cell renewal.

 

 

What is the shelf life of C22?

The rated shelf life for C º22 is 18 months but can easily retain its efficacy for up to 2 years when stored under optimal conditions (i.e., below 78º, stored away from excessive exposure to heat and/or direct sunlight)

The enemies of stability to vitamin c are heat and direct sunlight which is why we use a very dark cobalt blue glass bottle and encourage users to put the dropper top on securely after use. Additionally, we do not use any colorants or aromatizers (unlike many other manufacturers) that could mask when the serum has oxidized.

 

 

What are the benefits for establishing a recurring order?

As a subscribe and save client, you are able to receive 15% off all future recurring orders. Once you set up your account, you have the flexibility to choose your frequency (30, 60, 90) days, "skip" a shipment at any time, etc. Of course, you may also place an order at any time without the recurring order savings. And if you ever have problems making changes in your account, simply send us an email and we will happily take care of it for you.

 

 

Our promise to you: (This might be a separate tab by itself or at the beginning of FAQs??)

At serumtologie, we treat our clients like a close-knit family.  Should you ever decide that C º22 or PURE Whipped chiffon is not right for you we are committed to your complete satisfaction and will promptly & cheerfully refund your purchase if you are not delighted with your experience with sérumtologié!